![]() ![]() "While a voluntary tip is intended to go to the employees who provide the service, a service charge often goes directly to the business to cover the cost of the business such as the costs to provide the actual services or administrative costs." "But it can be problematic from the customer perspective as it is often considered a sneaky tactic of restaurants, especially when customers are not expecting it in Australia where we do not have a tipping culture as the US," she said. Griffith University marketing expert Dr Sara Thaichon told Yahoo News Australia adding a surcharge is legal as long as customers know about it before making any transaction. Queensland restaurant owner hits back after scathing review: ‘We’re doing our best’ Melbourne restaurant's 'cheeky' surcharge amid soaring food pricesĬafe owner breaks down on national television: 'Cannot survive'Īldi shoppers warned about 'swipe tax' on contactless payments ![]() Others went as far as vowing to never return to the restaurant.Įl Camino Cantina is operated by Pacific Concepts, who told Yahoo News Australia the charges were necessary to cover higher wages and "soaring" inflation costs.Įl Camino Cantina's restaurant in South Brisbane. “A 10% fee for groups of 10+ ?!!” another wrote in shock, while someone else added that if that group were to dine on a Saturday they'd also be hit with an extra 5% charge, "and then if you pay by card, it's another fee". there is a service fee every single day of the week?” another said. Include them in your price and stop deceiving customers!” one person said. “That's such BS, service fees shouldn't be a thing. The post quickly attracted more than 300 comments, with most viewers blown away by the seemingly excessive fees. There are also fees for using credit cards, debit cards and ‘tap and go’, which are regularly applied at restaurants and stores. The fine print at the bottom includes the restaurant's service fees and additional charges, some which shocked diners.
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